You have to make sure you download the correct version for your upgrade.

If you download Anti-Virus, and try to install it over Internet Security, you will probably get a message saying the product is already installed.

Double check what product you currently have installed before you download the upgrade to 2010, and pick the correct download link.

~gremlin

Also please note:

This update does not apply to the business range of Kaspersky products - which includes "Kaspersky Small Office Security"

This update is only for "Kaspersky Anti-Virus" and "Kaspersky Internet Security"

Yeah, being exile-novice number one, I don't always get it right.

But the Kaspersky window displays "Kaspersky Internet Security 2010" yet goes round in circles on installing it.

Each attempt has it show "Installation failed" with the press OK button, as it goes through the install process, 4 times, in each attempt.

At each "failed install", a small window flashes on-&-off screen in the top left corner, with the relevant info about which piece of software has not been installed, but they disappear too fast to read and make note of, followed by the small "Installation failed" (centre-screen) notice-window and an OK button.

At first I was stumped when it asked for the activation code, then I went back to Kaspersky's 1st email to me on installing the programs I bought on disc from my local seller, found the first activation code and tried it. It worked, but the above travails are the only result.

I have emailed the local seller thrice but they must be very busy, so now I'm running without antivirus protection and on Windows Security Center Firewall.

While I wait for your, or the PC Support (local seller fella) response, I guess I'll uninstall all Kaspersky stuff, and, aware that I might still have dumped the Kaspersky antivirus 2010 software and not the Kaspersky internet security 2010 software, begin the whole process from scratch, and hope that this doesn't invalidate anything.....

Omaxa

If your planning to uninstall Kaspersky and start from scratch, you should make use of the Kaspersky removal tool to be sure your installation wont be corrupted by any previous problems.

http://support.kaspersky.com/faq/?qid=208279463


Of course if the problems persist, its always good to call or email the ANZ technical support, their information should be found on http://www.kasperskyanz.com.au

Good luck!

Having installed a couple of these for clients now I can make the following report. KIS 2010 on VISTA no problem. KIS 2010 on XP the following has occurred:

- sent one clients CPU into permanent 100% usage.
- Is ok with Outlook but stopped two of my clients receiving any email through Outlook Express.

Need to iron out some bugs yet

I had the same issue with the CPU usage, but it will be fixed in a soon to be released update.

~gremlin

Hi. It's great to read this discussion. I'm on XP, so I'm thinking to just wait for the bug fix release. Is there a time limit for the upgrade offer to be taken up on?

I have had a few odd bugs and crashes with KIS 2009, and would prefer to just keep my machine running at the moment.

Cheers,

Oli

will KIS 2010 work with Windows 7?

running 1 XP and 2 Vista machines so was also wondering about any time limits for the download...

I don't run any version of Outlook but would still rather wait till bugs are sorted than take a chance and upgrade... had shed loads of issues when I migrated from Anti Virus Version 6 to KAV 2009 even after a reformat... didn't want to work with zone alarm

ended up upgrading to KIS 2009... still have the odd issue but with a 3 user licence, the Vista machines appear to be fine so far...

I am only new to Kaspersky and have found the 2009 Internet Security great, but i would also like to know how long do we have to take up the 2010 offer from Kaspersky because i am only 3 months into the current version.

Kaspersky 2010 will become the 'norm' for Kaspersky. Also, when you purchase Kaspersky, you're actually paying for a 'License'.

This means you can use the newest version of your Software, as long as you have a valid license. Thus, everyone who isn't on business related Kaspersky products, will be moving 2010 at some point or another.

So are there any issues with Windows 7?

I have 2010 running on windows 7 right now - no issues.
However it's not supported by Kaspersky Support until windows 7 is officially released.

Well, if that's the official line, that's great. I guess the current offer is more for a field test of the release then? Hope that's not taken in the wrong way. I think it's OK, and gives people a choice to try the latest thing.

Cheers,

Oli

I'd probably think of it more as a staggered release. Like releasing in different countries at different times, but releasing to groups of the australian/new zealand public instead

I too am having trouble. It said I'd downloaded everything fine, but now Malware protection can't be enabled. I've sent a report to Kaspersky and left a phone message. Why does there seem to be such trouble? How long till anyone gets back to me? :

3,400 registered members, a handful of problems.

The issue above sounds as though you haven't updated the software, so it has no databases to use for malware protection.

Help needed, my computer is protected by Kaspersky Internet Security but anti virus appears all through the "Protection" area, do I install Anti Virus or internet security?

Has this XP Pro bug been fixed yet? I don't want to update a perfectly working 2009 with a buggy 2010.

This bug has been fixed.
Please download from the links provided in this forum.

Please install the same product you had in version 2009 -
You can tell what product you have installed by looking at the top left hand corner of the main screen of Kaspersky

Is there a free version for fresh installs or only upgrade?

If you have a license already, the product is free. Download the same link as everyone else who does upgrades and your home and hosed.

I installed the update from 2009 to 2010 and all seemed fine. However now after by PC resets itself (note I leave it on all the time). For example I go to work and when I get home it has restarted (annoying). Restored the PC back to prior the the 2010 install and all seems fine again?????

I noted there have been problems with XP and that these issues have now been fixed. I have a 3 machine licence for Internet Security 2009. Two of my computers are running XP Professional, however, the third computer is running XP 64 Professional. Is Internet Security 2010 ok to install on a box running 64 bit Windows?

There should be no problems in installing on a 64 bit Windows XP system.

Thank you very much!

Hi To The K
I have upgraded to new 2010 KIS
My Taskbar icon still tells me i have 2009 kis, also
when i click on windows firewall it tells me its turned off
if i goto security centre it tells me kis firewall is on so i guess it's a glitch with windows

Is this a beta version and these problems are to be rectified ?
Cheers Rob

I Have KIS 7 and licence expired. When I went to reniew I have other options. Do I need Anti Virus as well?

Kaspersky Internet Security incorporates all the features of Anti-Virus.

You can't run both products at once, as they will try and override one another.

As you have stated KIS 2010 has no loading problems with VISTA. However, I have forund that when I run a full scan the computer closes down to protect itself. Does anyone know the story here?
Thanks.

HI All,

I upgraded the anti virus a couple of weeks ago. Had no problems doing that and I love the new look, My only trouble seems to be that my download speed has really droped off. I mean I am trying to download a onine game client and the best speed I am getting at the moment is about 4kb. I have not gone over my cap and have checked with my isp and there end is fine. I did'nt do the anti virus up grade on the laptop and I can download at over 100kb on that. I and running Vista on both 1G of ram and 32bit Vista on the laptop and 4G ram and 64bit on my desk top. Can anyone tell how to sort this Please I dont really want to go back to kav 9 but I will if I cant get my speed back

Does your speed return if you disable Kaspersky?

If it does, you could try a Settings Restore (small restore link on the settings window)

~gremlin

Yes Speed picks up when I turn if off am going to try a fresh install and if I get the same problem will go back one Cheers for the help

After reading all this I think I might also wait to update. I have never done this so any info would be very helpful. I gather I need my licence code for activation? Even this forum is a first for me so go easy.

If you install over the top of 2009, you shouldn't need your activation code, but it is better to keep it handy just in case you run into any issues.

If you do, you simply un-install the program completely, then install 2010 from scratch.

~gremlin

Welcome.

For the best possible results, having your Activation code means you can install Kaspersky 2010 onto your system as a stand alone rather than an upgrade.

If you do not have it, you can install Kaspersky 2010 over the top of your previous version of Kaspersky to force the license data to merge. You could also attempt 'uninstalling' 2009/7.0 but choosing to save the license data.

I am using Windows XP on a Notebook which is networked to a PC running Windows 7 (no problems with the network up until this incident).

I have resolved a peculiar problem with the latest version of Internet Security Suite 9.0.0.736 that you might be interested in. The instalation terminated with 'Error 1316. A network error occurred while attempting to read from the C:\Documents and Settings\All Users\Application Data\Kaspersky Lab Setup Files\Kaspersky Internet Security Suite 2010 9.0.0.736\Australian\kis.en.msi'

I could only find reference to this message in the knowledge base refering to the Antivirus version 6 software. I uninstalled the previous version (9.0.0.463) and rebooted. On coming back up a message appeared saying that Windows had installed new hardware but did not say what hardware. I hadn't installed anything for a couple of weeks so the message was unhelpful. I rebooted as suggested and then lost the network (both wired and wireless).

I delved down the Documents and Settings path and found a kis.au.msi file. I noticed a Setup file in the same folder, so ran it after changing the file name to kis.en.msi. The setup looked for kis.au.msi so of course, failed. I renamed the file kis.en.msi and reran the setup. It started ok but then stalled because it could not find kis.au.msi! I copied the file so that there was both a kis.au.msi file and a kis.en.msi file. I reran the setup and it installed ok, taking its choice from the Aussi and English files as needed.

So there you have it, I have resolved the problem but am unsure as to why it occurred. Should I not be using an Aussie version of the program? What will happen for the next upgrade? Still don't know why the network failed or what the hardware installation was, will have to live with that. Perhaps somebody knows how to find what the latest Windows hardware installation was?

I'm more concerned with the next upgrade which hopefully will not give me the same problem. I have upgrade before without any problems and the Windows 7 (64 bit) upgrade ran ok.

This is a known issue, whereby the installed software was the English version.
Runing the new AU version over the top causes this error.

Resolve:
Just un-install the old version
(You can save the settings and license etc)
Reboot
Install the new build.

The 2 installers are using a different location for the LOC files, which causes the error.
No biggie, just a bug the team should not have allowed out in a public release.

Thank you. Yes that was my intention,however after uninstalling the old version and rebooting, Windows was asking me to reboot again for some new hardware installation (not sure what). After that reboot, I lost the network between my PC and the Notebook and could only recover it by doing a system restore which brought back the removed KIS! Which is the reason I made two copies (au and en).

Another topic and for your information: I have an address book program (Beiley Handy Address Book) which was taking 35 seconds to close down on Windows 7 and 10 seconds on my XP laptop. The cause turned out to be KIS2010. I repaired KIS on both computers and Handy Address Book shuts down fine now. During the repair, the process faltered on both machines when copying a driver file klis.? It found a newer copy already installed, so I clicked 'No' to not overwrite the newer file. Otherwise the repair went smoothly. I thought you might be interested as other programs may be similarly affected. Apparently the close down delay was while the program was writing to the registry.

The file would have been Klif, or Klim5 I'd say. Both are KIS drivers.

If you see any other problems, try turning off PDM, shutting down KIS and turning it all back on.

Other than that, and for all the time I've tested, if ever you do see problems, a repair install quite often fixes it, similar to installing it twice.
Somehow, the program will always work better the second time. I used to chuckle about having to do everything twice
with KIS to allow it to settle, but somehow it always ends up falling on the installer itself that causes the headaches most people see.
(Outside of the standard 3rd party driver conflicts all programs out there have once in a while).

Glad things are fixed though.

Hi I'm very new at this and with kaspersky,

My Kaspersky keeps saying databases obselete and fix it now but it won't update ever. it keeps malfuntioning. does anyone know what i should do.

Thanks K

What version of the program are you using? A little more info would help, however I'll answer with the first thing I'd try.
When you open up the settings for KIS/KAV the 'update' function has a few settings.

See the picture, the red circles donate the selections you pick.

Select a region, then apply by 'ok' till all windows shut, then ask for it to update, does this fix it?

Then there is also the defined list of update servers to also work from, see - http://support.kaspersky.com/kis2009/updater?qid=193238779
These links can be copy and pasted when using the 'add' function.
the only difference then, is to move it to the top of the list, tick the box for it, and remove the tick for 'Kaspersky's update servers'

Does any of the above work?

If not, there is also a repair function in the installer to reset/reload all the rules/drivers.
Pinging the update server to see how the connection responds
A little more info would help before we carry on with other options at debugging your problem though.

I can not download more than 100KB of it. The operating system and Vista, and 1G of RAM and Vista 32bit and 64bit laptop and 4G ram to my desktop. Can anyone tell me how to fix this I do not want to go kav 9, but I do not if I can get my speed back.

You can get someone else to download it, or download it on another system to move to your own.
Use a USB or burn it to a disc.

Not sure why it's timing out.